Frequently Asked Questions
Account Management
Creating an account is simple. Click here and provide your name, email, and a secure password to get started.
No worries! Visit the login page and click on the "Recover Password" link to reset your password securely.
Log in to your account, navigate to "My Addresses," select the address you wish to set as default, and click "Set as Default."
Placing and Tracking Orders
Check your spam folder. If it's not there, contact us to verify your email address.
Use the tracking link in the confirmation email to monitor your order's progress in real-time.
Yes, but act quickly. Contact us before the shipping confirmation to cancel your order.
We only cancel orders as a last resort. Common reasons include customer-requested cancellations or item unavailability. Refunds are processed immediately upon cancellation.
Shipping Information
Orders are usually processed within one business day. Delivery times vary based on location and selected shipping speed.
We trust USPS and UPS to deliver your packages safely and promptly.
Yes, we ship globally. Select your country at the checkout page.
Yes, we ship with USPS to the destinations.
Returns and Exchanges
You have 30 days to return items in their original condition. Start a return request to initiate the process.