Account

Creating a new Deldur.com account is easy; all you need is to provide your name, email address, and password. Click here to create a new account.

If you're having a problem creating an account, don't hesitate to get in touch with us and let us know the problem you're experiencing.

You can change your password for security reasons or reset it if you forget it. Changing your password is easy; go to the login page and click on the Recover password link at the bottom of the page.

Sign in to your account, click on My addresses on the left, choose the address you want; click on Edit; check the box Set as default address.

Orders

Deldur.com sends order confirmation automatically after each successful order.
We make every effort to ensure that these emails are delivered. If you do not see the email in a few minutes, check your "junk mail" folder or "spam" folder. If you still don't find the email, don't hesitate to contact us.

Click on the Chat with us button on the bottom-right side of this page, and once the chat opens, click on the Can I get an update on my order status? link.

Contact us to request order cancellation before shipping is confirmed. Depending on how far the shipping is processed, a cancellation request may not be successful, but you can start a return request after receiving your order.

Canceling your order is the last thing we want to do, but some situations come up where cancellation is the best option to save you time and money. The common reasons your order got canceled: You have requested the order to be canceled, or the items you have ordered are no longer available. Refunds are processed immediately after order cancellation.

Shipping

We fulfill all orders within two business days. We may experience a high volume of orders; shipments may delay. Depending on where you are and what shipping speed you have chosen at check out, UPS delivers between 1 to 5 business days.

We use UPS for shipping our packages.

We do! Currently, we ship to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.

Yes, we do! We ship to P.O. boxes or APO/FPO with USPS.

Returns and Exchanges

Yes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For a return, your item must be in the same condition that you received it, unopened, unworn, or unused, with tags, and in its original packaging. Start a return request, and we’ll take you through the process.