Returns & Exchanges

 

Deldur.com strives to make your shopping experience as seamless as possible. If you're unsatisfied with your purchase, you can quickly return it within 30 days of delivery.

To qualify for a return, please ensure that your item remains in its original condition: unopened, unworn, unused, with all tags intact, and in its original packaging.

Initiating a return is simple. Contact our dedicated customer service team, who will promptly review your request and guide you through the return process.

We provide a prepaid shipping label for your returns to make things even more convenient. However, please note that the cost of return shipping deducts from your refund amount. We prioritize the safety of your item during transit by employing a trackable shipping service. Once we receive the returned item, we will process your refund within five business days, deducting the cost of return shipping.

Certain items fall under our non-returnable category, including perishable goods such as flowers or plants and custom products like special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases due to safety regulations. Additionally, discounted items are non-returnable.

If you wish to exchange an item, kindly return the product as described above. Once your return is accepted, you can purchase the desired item separately.

We encourage you to review our return policy for detailed information regarding our return and exchange policies.

We value your satisfaction and provide you with a seamless shopping experience. Please do not hesitate to contact us with inquiries or assistance.